Last Updated July 2025
1. INTRODUCTION
Taupo Garden Sheds (“we”, “us”, “our”, “Company”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or use our services.
This policy complies with the Privacy Act 2020 and other applicable New Zealand privacy laws.
2. INFORMATION WE COLLECT
2.1 Personal Information We may collect the following personal information:
Contact Information:
- Name and business name
- Postal address and delivery address
- Email address
- Phone numbers (mobile and landline)
Transaction Information:
- Payment details and billing information
- Purchase history and order details
- Product preferences and specifications
- Installation requirements and site details
Technical Information:
- IP address and device identifiers
- Browser type and version
- Website usage data and page visits
- Cookies and similar tracking technologies
Communication Records:
- Customer service interactions
- Email correspondence
- Installation appointment details
- Feedback and reviews
2.2 Information from Third Parties We may receive information from:
- Payment processors and financial institutions
- Delivery and logistics partners
- Credit reference agencies (if credit terms apply)
- Social media platforms (if you interact with our social media)
3. HOW WE COLLECT INFORMATION
3.1 Direct Collection
- Website registration and account creation
- Order placement and checkout process
- Customer service inquiries and support requests
- Installation bookings and site assessments
- Marketing communications signup
- Surveys and feedback forms
3.2 Automatic Collection
- Website cookies and tracking technologies
- Server logs and analytics tools
- Social media interactions
- Email open and click tracking
4. HOW WE USE YOUR INFORMATION
4.1 Primary Purposes We use your personal information to:
- Process and fulfil your orders
- Provide delivery and installation services
- Process payments and manage accounts
- Communicate about your orders and services
- Provide customer support and after-sales service
- Manage warranties and returns
4.2 Secondary Purposes We may also use your information to:
- Send marketing communications (with your consent)
- Improve our products and services
- Conduct market research and analytics
- Comply with legal obligations
- Prevent fraud and maintain security
- Develop new products and services
4.3 Marketing Communications
- We will only send marketing emails with your explicit consent
- You can unsubscribe at any time using the link in our emails
- We may contact you about related products or services unless you opt out
5. INFORMATION SHARING AND DISCLOSURE
5.1 Service Providers We may share your information with trusted third parties who assist us:
- Payment processors and banks
- Delivery and logistics companies
- Installation contractors and subcontractors
- IT service providers and web hosting companies
- Marketing and advertising platforms
- Customer service and support providers
5.2 Business Partners
- Duratuf (as manufacturer for warranty and product support)
- Other suppliers for complementary products or services
5.3 Legal Requirements We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Enforce our terms and conditions
5.4 Business Transfers If we sell or transfer our business, customer information may be transferred to the new owner.
6. DATA SECURITY
6.1 Security Measures We implement appropriate security measures including:
- SSL encryption for data transmission
- Secure payment processing systems
- Access controls and authentication
- Regular security audits and updates
- Staff training on privacy and security
6.2 Data Retention
- We retain personal information only as long as necessary for the purposes collected
- Transaction records are kept for 7 years for tax and legal compliance
- Marketing data is retained until you unsubscribe or object
- Installation records are kept for warranty and safety purposes
6.3 Data Breaches In the unlikely event of a data breach, we will:
- Take immediate steps to contain and remedy the breach
- Notify the Privacy Commissioner if required by law
- Inform affected customers if there is a risk of harm
7. YOUR RIGHTS
Under New Zealand privacy laws, you have the right to:
7.1 Access Rights
- Request access to your personal information we hold
- Receive information about how we use your data
- Obtain copies of your personal information
7.2 Correction Rights
- Request correction of inaccurate or incomplete information
- Update your contact details and preferences
7.3 Other Rights
- Object to processing for marketing purposes
- Request deletion of your information (subject to legal obligations)
- Withdraw consent for optional data processing
- Complain to the Privacy Commissioner
8. COOKIES AND TRACKING
8.1 Types of Cookies We Use
- Essential cookies: Required for website functionality
- Analytics cookies: Help us understand website usage
- Marketing cookies: Enable targeted advertising
- Preference cookies: Remember your settings and choices
8.2 Cookie Management
- You can control cookies through your browser settings
- Disabling cookies may affect website functionality
- We use Google Analytics and similar services (you can opt out)
9. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing personal information.
10. INTERNATIONAL TRANSFERS
Some of our service providers may be located overseas. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy.
11. CHILDREN’S PRIVACY
Our services are not directed at children under 13. We do not knowingly collect personal information from children without parental consent.
12. CHANGES TO THIS POLICY
12.1 Policy Updates
- We may update this Privacy Policy from time to time
- Changes will be posted on our website with the updated date
- Significant changes will be communicated via email where practical
12.2 Continued Use Your continued use of our services after policy changes constitutes acceptance of the updated policy.
13. CONTACT US
13.1 Privacy Inquiries For questions about this Privacy Policy or to exercise your rights, contact us:
Taupo Garden Sheds 26 Oruanui Street, Taupo 3330 Phone: 07 378 9140 Email: [email protected]
13.2 Privacy Commissioner If you are not satisfied with our response to your privacy concerns, you can contact:
Office of the Privacy Commissioner Phone: 0800 803 909 Email: [email protected] Website: www.privacy.org.nz
14. DEFINITIONS
Personal Information: Information about an identifiable individual, as defined in the Privacy Act 2020.
Processing: Any operation performed on personal information, including collection, storage, use, and disclosure.
Third Party: Any person or entity other than you and us.